Common Questions About Qgiv Online

If you do not find the answer you are looking for, please do not hesitate to contact us for a more personalized and direct answer to your questions or needs.

• What if I have an existing merchant account?

  First, make sure the merchant account is an eCommerce Merchant account. If you have been processing transactions online, you have the appropriate merchant account. If you have only been able to take in-person transactions you will need to setup a merchant account through Qgiv.

  If you do have a current merchant account through Authorize.net, BluePay, FirstData, or Chase Paymentech we will probably be able to integrate our services and your pre-existing setup. If not, you can setup an Authorize.net or BluePay gateway so we can integrate with your merchant. We can also setup a brand new ecommerce merchant account.

  If you do have an eCommerce Merchant account that needs to go through Authorize.net we can compare the pricing of setting up that account and setting up a new eCommerce Merchant account through Qgiv.

  The best part is that you don’t have to worry about the hassles of doing all this on your own: our Customer Service staff is here to help you every step of the way!

• How do you integrate with our current website?

  Qgiv's site engineers copy your site's navigation, theme and wording and "wrap" it around our innovative donation forms. The resulting page contains a user-friendly donation form that looks and feels exactly like your website. We host your branded page on our secure servers so donors can complete transactions worry-free and in accordance with Level 1 PCI Security Standards.

• What is a pledge and how does it compare to a donation?

  Donations and pledges are similar in theory but mean slightly different things to your organization. On the Qgiv’s platform, organizations set up pledges to fund certain products during a defined time period. Recurring donations, on the other hand, are gifts that are given regularly and can be used anywhere in the organization.

• Do I have to sign a contract with Qgiv?

  You’ll never be forced into a contract when you use Qgiv: our services are all billed month-to-month. We are so confident in our services that we do not feel the need to rely on contracts or early termination fees. We can even set up a month-to-month eCommerce Merchant account! If you are unhappy with Qgiv you can cancel our services at any time without cancellation fees.

• Can I use Qgiv for more than just donations?

  needsYou can do almost anything you can think of with Qgiv’s programs. Donations, recurring payments and event registrations are just the beginning! Donations or recurring payment options can be customized for tuition payments, memberships, or simple product sales. Our event system is flexible enough to be used for basic registrations or complex events, event packages and even private events. The Qgiv Virtual Terminal is handy for collecting donations, selling merchandise or processing payments in the office or at events.

• Is my organization too small to use Qgiv?

  Qgiv works with organizations of all sizes and provides top-quality service to all of them. Whether your organization is new or old, big or small, we will help you build your online giving options. Our clients range in size from national organizations to brand new foundations and small church congregations. If you are an organization looking to take donations online, Qgiv is perfect for you!

• Why don't we just use PayPal? Isn't Qgiv the same thing?

  PayPal's service options begin and end with credit card payments. Qgiv offers so much more! Our branded pages elicit more doantions than Paypal's basic layout. Our innovative forms are easy to use and manage.Your organization can customize almost any aspect of your forms, events and reports right from the administrative control panel.

  Qgiv offers a level of customization that will help your organization raise more online donations than PayPal can. Want proof? Organizations that upgrade to our services from PayPal experience an increase in average donation size of 160% and an increase in the frequency of donation of over 39%.

• What sets Qgiv apart from the competition?

  Many competitors offer services similar to Qgiv. What makes us different?

  Qgiv provides a complete solution for all of your online donation and event registration needs. We lead the industry in user friendly donation forms and behind-the-scenes management and reporting. On top of all that, we offer an unmatched level of service to our customers. Our unprecedented 97% client retention rate is a testament to the level of service we offer to nonprofit organizations all over the country. Want to see the difference first-hand? Try Qgiv's 30 day free trial to find out what we can do for you.