{"id":20753,"date":"2020-10-20T10:00:15","date_gmt":"2020-10-20T14:00:15","guid":{"rendered":"https:\/\/www.qgiv.com\/blog\/?post_type=customers&p=20753"},"modified":"2021-03-18T11:58:15","modified_gmt":"2021-03-18T15:58:15","slug":"junior-achievement-usa","status":"publish","type":"customers","link":"https:\/\/www.qgiv.com\/blog\/customers\/junior-achievement-usa\/","title":{"rendered":"Junior Achievement USA"},"content":{"rendered":"\n
\"\"<\/figure><\/div>\n\n\n\n

Why did Junior Achievement (JA) begin using Qgiv?<\/strong><\/p>\n\n\n\n

In 2014, JA USA was looking for a new payment processor to better manage online giving. After using another application for nearly 15 years, it wasn\u2019t providing the complete donor information needed to properly steward their national donors. The JA USA team pulled together their requirements and began the search for the best solution.<\/p>\n\n\n\n

At the time, a local JA office was utilizing Qgiv for their peer-to-peer fundraising Bowl-a-thon event. They raved about how much they liked the functionality of the product, that the training was spectacular, customer service was always responsive, and customization options allowed for use of consistent branding. Soon, the national office was using Qgiv to process their online donations and impressed with what Qgiv was able to do.<\/p>\n\n\n\n

Just months later, JA USA was assisting local JA Areas to set up their own online payment solutions on their websites and provided Qgiv as one of the options. Slowly, Qgiv was beginning to take hold across the network at JA.  Historically, each of the 100+ JA offices could select their own peer-to-peer fundraising tool, and there was a gamut of tools that the offices were using.<\/p>\n\n\n\n

According to Susan Luu, Senior Vice President, Business Improvement at JA USA, \u201cTo this day, we don\u2019t pressure offices to use a particular tool; there’s nothing that says you have to use Qgiv. We watched the interest organically grow at the local level. They were voting on their own to move over to Qgiv.\u201d<\/p>\n\n\n\n

As more local offices began to sign up with Qgiv, JA USA asked, \u201cWhat could we do if we were to get the majority of our offices onto a standard peer-to-peer fundraising platform. What could we gain as an organization?\u201d<\/p>\n\n\n\n

How did the partnership become what it is today?<\/strong><\/p>\n\n\n\n

Junior Achievement USA feels it\u2019s important they find partners with high integrity and a serious commitment to what they do, what JA does, and to JA\u2019s mission.<\/p>\n\n\n\n

Susan shared, \u201cIn the latter part of 2016, we met with Todd Baylis, Qgiv\u2019s CEO. When you meet with vendors, there’s a class of companies who are there just to get your business. And then there’s a class of companies there to be your partner. When we met with Qgiv, we understood immediately that Qgiv was looking to be our partner. And over the years, they\u2019ve delivered on that commitment.<\/p>\n\n\n\n

Even in the early stages of the partnership, we would submit our ideas for enhancement changes. We didn\u2019t expect Qgiv to do everything that we wanted, but they listened<\/em><\/strong>… and they did a lot of what we wanted! That’s what we were looking for\u2014a company who would listen when we said, \u2018You could help us raise more money with X, or you could make the process more efficient with Y.\u2019 Over our partnership with Qgiv, they truly have delivered on a partnership.\u201d<\/p>\n\n\n\n

What benefits have Junior Achievement USA and local JA offices seen with Qgiv?<\/strong><\/p>\n\n\n\n

JA offices across the country have realized time-saving benefits from Qgiv\u2019s user-friendly system.<\/p>\n\n\n\n

Kris Ponciroli, Vice President, Donor Relations and Development Services at JA USA shared, \u201cIn Qgiv, we\u2019ve found a technology solution that helps us perform our tasks and responsibilities as easily and as cost-effectively as possible. It\u2019s easy to use\u2014for our staff, our constituents, and the supporters we ask to donate. If we ever have any questions, it\u2019s very easy for me to get in touch with support or set up a training. Qgiv has helped us be better at what we do as an organization.\u201d<\/p>\n\n\n\n

Having the majority of over 100 JA offices voting on their own to move to Qgiv also allowed the national office to start creating some higher-level benefits, like Qgiv\u2019s custom integration with Blackbaud CRM.<\/p>\n\n\n\n

Susan reflected, \u201cYou can imagine whether it’s us, or any other organization across the US with multiple offices, we couldn’t integrate a CRM with 100 different peer-to-peer fundraising tools. The fact that we were able to identify a tool that the large majority of our offices felt was easy to use, met their needs, and met their donors\u2019 needs was a big win for us. It allowed us to work with Qgiv to create an integration and have the data flow between our CRM and Qgiv.\u201d<\/p>\n\n\n\n

For JA, every penny is devoted to the delivery of their mission. They know that every manual task, every double entry that they have to make is an expense that’s taking away from directly applying every dollar they have for the students they serve. The integration with BBCRM minimizes manual entry, which meant more time and money could be devoted to achieving JA\u2019s mission.<\/p>\n\n\n\n

\u201cWe really appreciate Qgiv bringing the expertise to the table to assist us with the integration. And now, we kind of take the integration for granted. It just happens automatically.\u201d said Susan.<\/p>\n\n\n\n

What makes Qgiv stand out?<\/strong><\/p>\n\n\n\n

Qgiv\u2019s customer-first, feedback-driven approach to feature development is one of JA\u2019s favorite parts of working with Qgiv.<\/p>\n\n\n\n

\u201cOur offices know that if they want to see something in Qgiv, they can come to us or go directly to Qgiv with that feedback or request and be heard. We like that we can have a high-level conversation and go to Qgiv with something we\u2019d like to see implemented, and that they\u2019ll often come back and say \u2018We heard you! We talked to some of our other customers, and they\u2019re looking for something similar. We\u2019ll have it out to you in six months.\u2019 We know Qgiv has a lot of customers, and we don\u2019t expect everything we ask for to be implemented tomorrow. It\u2019s really impressive! They\u2019ve been very responsive to us,\u201d commented Susan.<\/p>\n\n\n\n

Outside of Qgiv\u2019s fundraising tools, support, and training, the JA national office and offices around the country take advantage of the free resources and webinars Qgiv provides to the nonprofit community.<\/p>\n\n\n\n

Kris shared, \u201cQgiv is sharing ideas with their customers. They provide webinars where non-profits can learn from one another and take ideas back to their organization. That\u2019s especially important in this time when we\u2019re all going to virtual events and everyone wants to know how to do it! Connecting national organizations with other national organizations in this way is such a huge benefit!\u201d<\/p>\n\n\n\n

What does the future look like for JA and Qgiv?<\/strong><\/p>\n\n\n\n

The world of digital fundraising continues to grow every year, with more and more donors moving to giving online. This means nonprofits must find tools that are growing and changing along with their needs and those of their donors.<\/p>\n\n\n\n

Susan explained that \u201cOne of the reasons we decided to switch to Qgiv is because we found that some of their competitors forgot that technology is about a constant evolution and an engine for improvement. One of the things that our offices like about Qgiv is that they\u2019re always improving things\u2014rolling out releases, pushing out new enhancements\u2014and that’s what we want, because the world of giving is continuing to evolve. And we need partners who are going to continue to evolve their technology.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

When we met with Qgiv, we understood immediately that Qgiv was looking to be our partner. 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