{"id":35198,"date":"2023-08-09T14:27:17","date_gmt":"2023-08-09T18:27:17","guid":{"rendered":"https:\/\/www.qgiv.com\/blog\/?p=35198"},"modified":"2023-08-09T14:27:18","modified_gmt":"2023-08-09T18:27:18","slug":"4-ways-to-cultivate-relationships-with-recurring-donors","status":"publish","type":"post","link":"https:\/\/www.qgiv.com\/blog\/4-ways-to-cultivate-relationships-with-recurring-donors\/","title":{"rendered":"4 Ways to Cultivate Relationships with Recurring Donors\u00a0"},"content":{"rendered":"\n<p>Cultivating relationships with recurring donors is essential for nonprofits, especially in light of recent declines in individual giving. The <a href=\"https:\/\/www.qgiv.com\/blog\/giving-usa-2023-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">Giving USA 2023<\/a> report revealed that giving by individuals dropped 6.4% in 2022, only the fourth time in forty years that such a decline has happened.&nbsp;&nbsp;<\/p>\n\n\n\n<p>It\u2019s undoubtedly a challenging time for new donor acquisition, underscoring the constant importance of retention. <a href=\"https:\/\/www.qgiv.com\/blog\/10-things-need-know-recurring-giving\/\" target=\"_blank\" rel=\"noreferrer noopener\">Building strong relationships with existing donors<\/a> helps your nonprofit access reliable funding to support your programs and projects through any dips in overall giving.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Let\u2019s explore four steps your nonprofit can take right now to better cultivate your recurring donor relationships:&nbsp;&nbsp;<\/p>\n\n\n\n<ol start=\"1\">\n<li><a href=\"#become-recurring-donor\">Make it easy to become a recurring donor<\/a>&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\">\n<li><a href=\"#personalize-outreach\">Personalize donor outreach<\/a>&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\">\n<li><a href=\"#donor-feedback\">Ask for donor feedback&nbsp;<\/a><\/li>\n<\/ol>\n\n\n\n<ol start=\"4\">\n<li><a href=\"#ask-for-gift\">Don\u2019t be afraid to ask for another gift<\/a>&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>These tips can help you foster relationships with all types of donors, including <a href=\"https:\/\/bloomerang.co\/blog\/online-fundraising\/\" target=\"_blank\" rel=\"noreferrer noopener\">online donors<\/a>, mail-in donors, event donors, and more.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"become-recurring-donor\">1. Make it easy to become a recurring donor&nbsp;<\/h2>\n\n\n\n<p>Start donor relationships off on the right foot by making it as simple and convenient as possible to join your recurring or monthly giving program. &nbsp;<\/p>\n\n\n\n<p>By providing a positive onboarding experience for your recurring giving program, you can increase the likelihood that more donors will join and stay in your program for the long term.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Boost program participation and engagement with the following strategies:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Optimize your recurring gift calls to action (CTAs)<\/strong>&nbsp;<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.qgiv.com\/blog\/recurring-donation-calls-to-action\/\" target=\"_blank\" rel=\"noreferrer noopener\">A recurring gift or donation CTA<\/a> is a button or form field that encourages donors to become recurring supporters. This most often looks like a button or checkbox on your online donation page that makes setting up a recurring contribution a one-click process.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Here is an example of a simple monthly donation CTA on the <a href=\"https:\/\/give.girlswhocode.com\/give\/77372\/#!\/donation\/checkout\" target=\"_blank\" rel=\"noreferrer noopener\">Girls Who Code donation page<\/a>:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized wp-drop-shadow wp-rounded-corners\"><a href=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-1.png\"><img decoding=\"async\" src=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-1.png\" alt=\"This is a screenshot of the Girls Who Code monthly giving option.\" class=\"wp-image-35199\" width=\"784\" height=\"177\" srcset=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-1.png 624w, https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-1-300x68.png 300w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/a><\/figure>\n\n\n\n<p>The button lets donors choose between a one-time gift or monthly donation and allows them to select a suggested donation amount or add a custom amount.&nbsp;&nbsp;<\/p>\n\n\n\n<p>These CTAs are an easy way to draw attention to your monthly giving program and let donors join with just one click.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Create a monthly giving program webpage&nbsp;<\/strong><\/h3>\n\n\n\n<p>A monthly giving program webpage provides donors with all the information they need to learn about your program\u2019s impact and get involved. Offering this information in one central location helps spread awareness and interest in your program.&nbsp;&nbsp;<\/p>\n\n\n\n<p>To Write Love on Her Arms (TWLOHA) features an effective example of a <a href=\"https:\/\/give.twloha.com\/campaign\/twloha-blue\/c128961\" target=\"_blank\" rel=\"noreferrer noopener\">monthly giving information page<\/a> on its website. The page includes specific information about how different giving amounts support community members. For example, a $25 per month donation helps connect 150 people with free and low-cost mental health services.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized wp-drop-shadow wp-rounded-corners\"><a href=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-2.0.png\"><img decoding=\"async\" src=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-2.0.png\" alt=\"This is a screenshot of the TWLOHA Blue monthly giving program webpage showing the t-shirt members can receive for their participation.\" class=\"wp-image-35201\" width=\"773\" height=\"425\" srcset=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-2.0.png 624w, https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-2.0-300x165.png 300w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><\/a><\/figure>\n\n\n\n<p>The page also highlights benefits monthly donors receive, such as an exclusive t-shirt, birthday perks, and monthly updates.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Including this information on your monthly donation webpage allows donors to see the benefits they\u2019ll have on your mission and the perks they\u2019ll receive in return.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Check out <a href=\"https:\/\/kindful.com\/blog\/monthly-giving-program-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kindful\u2019s roundup of monthly giving programs<\/a> for more examples of inspirational and impactful monthly donation program pages.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"personalize-outreach\">2. Personalize donor outreach&nbsp;<\/h2>\n\n\n\n<p>Your donor relationship-building efforts will be much more effective when you genuinely get to know your supporters as individuals. When you can understand who donors are as people and what motivates them, you can personalize your outreach to create tailored messages that are much more engaging than generic communications.&nbsp;<\/p>\n\n\n\n<p>Take these steps to personalize your donor communications:&nbsp;&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/www.qgiv.com\/blog\/donor-research\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Research your donors<\/strong><\/a><strong>.<\/strong> Ask donors what draws them to your mission. Learn about their niche hobbies or unique interests. Inquire about their favorite sports team\u2019s last game or their upcoming family reunion. Save all this information in your donor database to reference in future conversations.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Send a personalized welcome packet.<\/strong> Provide a warm welcome to your monthly giving program with personalized welcome materials. Personalize the packet with each donor\u2019s name and information you know about them. For example, you might send an email that says, \u201cWelcome to Healing Hearts, Jeremiah! In this email, you\u2019ll find the information you need to manage your recurring donation, learn more about our mission and find events and other opportunities that appeal to your unique interests.\u201d A personalized message helps donors feel seen and appreciated as individuals within your larger recurring donor group.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Invite donors to participate in activities that align with their interests and passions. <\/strong>For example, if you know a donor is active in the local running community, invite them to participate in your upcoming <a href=\"https:\/\/bloomerang.co\/blog\/peer-to-peer-fundraising\/\" target=\"_blank\" rel=\"noreferrer noopener\">peer-to-peer fundraising 5K race<\/a>. If another donor has expressed interest in seeing how your organization operates behind the scenes, invite them to your facilities for a guided tour.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Building donor relationships is the same as fostering any other type of personal relationship. You should focus on building these connections on a foundation of mutual trust and genuine personal interest in each donor.&nbsp;&nbsp;<\/p>\n\n\n<p><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-b98ef782-63d8-4e1e-96a5-dfdf3ed80da6\"><span class=\"hs-cta-node hs-cta-b98ef782-63d8-4e1e-96a5-dfdf3ed80da6\" id=\"hs-cta-b98ef782-63d8-4e1e-96a5-dfdf3ed80da6\"><!--[if lte IE 8]>\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/8356283\/b98ef782-63d8-4e1e-96a5-dfdf3ed80da6\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-b98ef782-63d8-4e1e-96a5-dfdf3ed80da6\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/8356283\/b98ef782-63d8-4e1e-96a5-dfdf3ed80da6.png\" alt=\"Download these donor appreciation email templates to help you build stronger  relationships with all of your donors!\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(8356283, 'b98ef782-63d8-4e1e-96a5-dfdf3ed80da6', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"donor-feedback\">3. Ask for donor feedback&nbsp;<\/h2>\n\n\n\n<p>Asking donors for their feedback leads to win-win benefits for them <em>and<\/em> your organization. First, it shows donors that you respect their opinions and want their input. It also lets your nonprofit hear from an outside perspective that can help you optimize your efforts and improve your projects, campaigns, stewardship efforts, and programs. &nbsp;<br>&nbsp;<\/p>\n\n\n\n<p>Your recurring donors are a natural group to ask for feedback because they have a strong passion for your mission and are more likely to respond to your request. Send them surveys with questions that help gain insight into your:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Marketing efforts, such as your email newsletter or social media campaigns&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Monthly giving program communications and benefits&nbsp;<\/li>\n\n\n\n<li>Volunteer opportunities&nbsp;<\/li>\n\n\n\n<li>Events&nbsp;<\/li>\n\n\n\n<li>Strategic priorities\/vision for the future&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Ask open-ended questions that allow donors to send in suggestions for ways you can improve. After collecting feedback, follow up with respondents to summarize your findings and outline your plan to incorporate donors\u2019 ideas.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ask-for-gift\">4. Don\u2019t be afraid to ask for another gift&nbsp;<\/h2>\n\n\n\n<p>Some nonprofits may be hesitant to quickly ask for another gift from donors, worrying that they\u2019ll come off as too pushy. However, there are actually plenty of benefits to asking for a gift earlier than you may be inclined to.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/bloomerang.co\/webinar\/5-ways-to-build-relationships-and-increase-donor-retention-03-08\/\" target=\"_blank\" rel=\"noreferrer noopener\">A Bloomerang study<\/a> found that 70% of donors who make a second gift do so within a year, and 45% do so within six months.&nbsp;<\/p>\n\n\n\n<p>To ensure you aren\u2019t asking for a second donation too quickly, use your <a href=\"https:\/\/bloomerang.co\/blog\/donor-management-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">donor management system<\/a> to create an outreach cadence and track where each donor is in the cultivation process. A carefully-cultivated donor cadence is especially important for major donors, as these gifts represent your organization\u2019s most significant individual contributions.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Here is an example of what your donor outreach cadence might look like:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full wp-drop-shadow wp-rounded-corners\"><a href=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-3.jpg\"><img decoding=\"async\" width=\"936\" height=\"293\" src=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-3.jpg\" alt=\"This is an example of a communication cadence for recurring donors (explained further in the text below).\" class=\"wp-image-35202\" srcset=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-3.jpg 936w, https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-3-300x94.jpg 300w, https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Bloomerang-Blog-Swap-Image-3-768x240.jpg 768w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Day 1: Send an automated thank you email and donation receipt to acknowledge the donor\u2019s gift.&nbsp;<\/li>\n\n\n\n<li>Day 2: Call the donor to say thank you.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Day 5: Send a mailed thank you note (consider handwriting the note or having your executive director sign the note for a personal touch).&nbsp;<\/li>\n\n\n\n<li>Day 10: Send an email newsletter.&nbsp;<\/li>\n\n\n\n<li>Day 20: Send a feedback survey.&nbsp;<\/li>\n\n\n\n<li>Day 30: Invite the donor for a tour of your facilities.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Day 50: Send another piece of mail to let donors know what their gifts helped fund.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Day 70: Call the donor once more to share the impact of their gift.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Day 85: Ask for a second gift.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Asking for another gift within the first 90 days is a general best practice to help secure a second donation. Following a communication cadence will help <a href=\"https:\/\/www.qgiv.com\/blog\/best-practices-to-prevent-donor-fatigue\/\" target=\"_blank\" rel=\"noreferrer noopener\">avoid donor fatigue<\/a> while still keeping your mission top-of-mind for supporters.&nbsp;&nbsp;<\/p>\n\n\n\n<p>While individual giving declined for nonprofits in 2022, monthly giving saw a boost, accounting for <a href=\"https:\/\/mrbenchmarks.com\/#fundraising\" target=\"_blank\" rel=\"noreferrer noopener\">28% of all online revenue<\/a> in 2022. Cultivating relationships with recurring donors, such as monthly givers, will be essential to meet future fundraising challenges. These four tips will help lay a strong foundation for authentic, sustainable <a href=\"https:\/\/www.qgiv.com\/blog\/5-ways-to-boost-fundraising-with-better-donor-relationships\/\" target=\"_blank\" rel=\"noreferrer noopener\">donor relationships<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>About <a href=\"https:\/\/bloomerang.co\/\">Bloomerang<\/a><\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/bloomerang.co\/\">Bloomerang <\/a>is cloud-based donor management software that helps nonprofits increase donor retention and fundraising success. Its comprehensive features include donor database management, email marketing, online giving, volunteer management, and reporting tools, all designed to streamline fundraising efforts and build lasting relationships.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>About the Author <\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Ann-Fellman-modified-2.png\"><img decoding=\"async\" src=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Ann-Fellman-modified-2.png\" alt=\"\" class=\"wp-image-35219\" width=\"234\" height=\"234\" srcset=\"https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Ann-Fellman-modified-2.png 186w, https:\/\/www.qgiv.com\/blog\/wp-content\/uploads\/2023\/08\/Ann-Fellman-modified-2-150x150.png 150w\" sizes=\"(max-width: 234px) 100vw, 234px\" \/><\/a><\/figure><\/div>\n\n\n<p><strong>Ann Fellman<\/strong><\/p>\n\n\n\n<p>As the Chief Marketing Officer at Bloomerang, Ann is responsible for the company&#8217;s overall thought leadership, brand, marketing, and community outreach programs that work to strengthen relationships with customers and the broader nonprofit community. Ann brings with her more than 24 years of experience in business-to-business (B2B) marketing in the technology industry, including time spent working at a nonprofit organization.<\/p>\n\n\n<p><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-716fadc8-6266-4069-9079-5fed5a0c4cf2\"><span class=\"hs-cta-node hs-cta-716fadc8-6266-4069-9079-5fed5a0c4cf2\" id=\"hs-cta-716fadc8-6266-4069-9079-5fed5a0c4cf2\"><!--[if lte IE 8]>\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/8356283\/716fadc8-6266-4069-9079-5fed5a0c4cf2\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-716fadc8-6266-4069-9079-5fed5a0c4cf2\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/8356283\/716fadc8-6266-4069-9079-5fed5a0c4cf2.png\" alt=\"New call-to-action\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(8356283, '716fadc8-6266-4069-9079-5fed5a0c4cf2', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cultivating relationships with recurring donors is essential for nonprofits, especially in light of recent declines in individual giving. The Giving USA 2023 report revealed that giving by individuals dropped 6.4% in 2022, only the fourth time in forty years that such a decline has happened.&nbsp;&nbsp; It\u2019s undoubtedly a challenging time for new donor acquisition, underscoring [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":35209,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[264,2],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 Ways to Cultivate Relationships with Recurring Donors\u00a0 - Fundraising Blog for Nonprofit, Educational, and Faith-Based Organizations<\/title>\n<meta name=\"description\" content=\"Find out how you can better cultivate relationships with your donors and inspire them to continue supporting your mission.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qgiv.com\/blog\/4-ways-to-cultivate-relationships-with-recurring-donors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Ways to Cultivate Relationships with Recurring Donors\u00a0 - 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