How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

98%
Satisfaction from the
last 100 ratings


49m
Average first
reply time
42
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Patrick is always very helpful and even messages me back to make sure that I have resolved my issue or if I need further assistance. Which I greatly appreciate! Thanks so much, Patrick!  
3 days ago
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Thank you for your help. We are still learning QGive:) Robin 
3 days ago
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Very prompt, always friendly and knowledgeable.  
3 days ago
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Appreciative of how quickly everyone at Qgiv responds to questions, Jennifer included! 
4 days ago
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Excellent explanation and visuals provided to help me better understand. Thank you for your thorough explanation and help in answering my question Bailey!  
4 days ago
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Very easy to understand answer written by Patrick. Thank you for your great help and customer service!  
4 days ago
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Thank you very much. Excellent support! 
5 days ago
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Bailey did a great job helping me with my issue! 
5 days ago
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Excellent Excellent  
5 days ago
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Bailey was very helpful and responsive - Thank you! 
7 days ago
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Thanks for your prompt response and help. 
7 days ago
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Afton was WONDERFUL! 
7 days ago
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Great help thank you! 
7 days ago
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https://m.youtube.com/watch?v=B2uJoVEwbmc 
8 days ago
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So helpful and very responsive!  
8 days ago
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They reply I received was quick and very helpful.  
8 days ago
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Very friendly, very efficient and followed up to make sure all our questions were answered! Excellent!! 
9 days ago
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Great job - thorough & timely follow up 
9 days ago
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Great job, timely follow up 
9 days ago
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As usual, a prompt, thorough and helpful response. Thank you!! 
10 days ago
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I went on a goose chase trying to figure out who is "Litle Worldpay" because the tech support said my "merchant" was down. Turns out the issue wasn't on my end and I didn't think Patrick owned the fact that I was sent in the wrong direction nor did he own that the issue was ultimately one for Qgiv to work on. Good news is: the problem was solved fairly quickly. 
10 days ago
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Assisted with a major issue, our payment gateway had errors. Was able to assist with an alternative solution and help with getting our donors back online. Thank you! 
10 days ago
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Patrick provided a very prompt and polite reply which was very helpful and answered my question. Thank you Patrick!  
10 days ago
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They took way too long to respond and they didnt have a a way to search for the organization on their website or on google, by the time they responded I went with a different payment method and then they sent me like 10 follow up emails, one every day asking me if it was working for me to the point where i had to ask them to stop and then they sent me another email 
10 days ago
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Very helpful and my problem got solved quickly. Thank you. :) 
11 days ago
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Quick response 
13 days ago
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Quik response 
13 days ago
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Brittany responded quickly and clearly. I greatly appreciate the fact that donors do not see issues that might occur with their donation - at least in our instance.  
14 days ago
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Brittany responded quickly and clearly. I greatly appreciate the fact that donors do not see issues that might occur with their donation - at least in our instance.  
14 days ago
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Very impressive personalized and timely support. 
14 days ago
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Excellent 
14 days ago
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:) 
15 days ago
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you guys are always great to work with 
15 days ago
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Patrick was right on top of my request and resolved it immediately. Thank you!  
15 days ago
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Quick response, even around the holidays. Polite and accurate, gave instructions to fix the problem.  
16 days ago
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excellent customer service - went above and beyond being helpful! 
18 days ago
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Afton was prompt and responsive clearing up the mistakes I had made in authorizing donations. Excellent service!! 
19 days ago
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STOP emailing me!!!!! 
21 days ago

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