How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

97%
Satisfaction from the
last 100 ratings


52m
Average first
reply time
45
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Ashley was so helpful!! I really appreciated her hard work and training while we set up the account! 
3 days ago
bad
I keep getting messages that are for other people. When will we receive our tickets? 
3 days ago
good
All of your support people are phenomenal. They all go above and beyond to help, follow up and respond in such a timely manner. We appreciate all of you!! :)  
3 days ago
good
Very quick response and resolved the problem immediately! 
3 days ago
good
Bailey was a pleasure to work with. We needed a text giving keyword and when the one we wanted was taken she quickly responded in order to get other suggestions.  
4 days ago
good
Resolved immediately. 
4 days ago
good
Very helpful, fast replies!  
5 days ago
good
Jennifer is a real superstar! She was extremely helpful, patient with all my questions and very responsive. I look forward to a continued work partnership. 
5 days ago
good
Customer service was excellent, thank you Brittany and Qgiv! 
5 days ago
good
It would be helpful if we could tell who entered what through the VT. Thanks! 
5 days ago
good
Patient, pleasant and very helpful! 
6 days ago
good
Bailey rocks! She answered our question promptly and succinctly. Thank you! 
6 days ago
good
Patrick was super helpful! He provided all of the information we needed to quickly make a strategic decision about how to increase our online donations. He also made sure I didn't have any more questions. 
6 days ago
good
Thank you! So glad I got "our" text to give code back for the year! 
6 days ago
good
Brittany was absolutely amazing. She was so helpful, informative and kind. AND, she even followed up, at a later date, to make sure everything was running smoothly for me. It was the most pleasant and smoothest transition I have ever experienced with any organization. Thank you so much Brittany.  
7 days ago
good
Great, the QGIV staff is very attentive and quick to respond to my questions. I really appreciate the quality of this service as compared to other programs. 
7 days ago
good
quick response, good action, competent 
10 days ago
good
fast, very clear and easy solution and great follow-up from you guys! 
10 days ago
good
Great support - quick response - friendly guidance! Couldn't ask for anything more! 
10 days ago
good
very helpful! 
11 days ago
good
Fast response! I'm always grateful for the help I get from Qgiv. The staff is knowledgeable and friendly.  
11 days ago
good
Love the support and customer service provided by Qgiv. Thanks, Christine 
11 days ago
good
My request was promptly addressed and completed. Fastest service ever and done so politely!!! Thank you! 
11 days ago
good
I think there should be a more enthusiastic option than "good". Afton is amazing as is the rest of the Qgiv team. We made the right decision!! 
11 days ago
good
Clear and quick response. 
13 days ago
good
The quality of service was GREAT!!! Afton was wonderful. She was very attentive and worked iwth us in a very short time frame. Thanks 
13 days ago
good
Patrick's information was great! After he sent me the information I requested, I got pulled away to other projects and didn't try it right away. He followed up with me to make sure everything went well. Excellent service! 
13 days ago
good
The response was fast and solved the problem I was having, Thanks 
14 days ago
good
Very helpful, efficient and courteous customer service. Kudos!  
15 days ago
good
Bailey provided an easy to understand answer to my question. Thank you for that! My apologies for my lack of reply with closing the ticket. I appreciate you checking it to make sure it was okay to close. It was courteous to confirm that. Thanks again for your help!  
17 days ago
bad
Customer service was great but the technical team didn't provide much on the solution side to help re mediate the problem.  
17 days ago
good
QGiv gave clear instructions to my client, and I was pleased with their support.  
17 days ago
good
Bailey always goes that extra mile - and cheerfully too. Its very much appreciated. Rose Barlow, Executive Director, Zero Breast Cancer. 
17 days ago
good
great help 
17 days ago
good
Responsive. Good follow up  
18 days ago
good
I think I hit the wrong thing!! I’m definitely not unsatisfied!!  
18 days ago

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