How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

98%
Satisfaction from the
last 100 ratings


54m
Average first
reply time
56
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Great and so quick - thanks!  
4 days ago
good
Prompt, positive and helpful response to my question. Thank you! 
4 days ago
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Jacob was wonderful in assisting us with our text giving. 
4 days ago
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Patrick was very helpful and even followed up to check on me after he supplied the answer to my question/issue. This was my first time needing assistance and I was pleasantly surprised to have a response to my request in less than 10 minutes! In addition, I was able to search something online and found one of the youtube videos that also helped with my situation. Thanks so much! 
4 days ago
good
I was very happy with the support I received. 
5 days ago
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The support has been extremely helpful! They are super friendly and easy to talk to! 
5 days ago
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Ashley has been the bomb.com! 
7 days ago
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I was so pleased. First of all, I wondered whether I would hear anything back at all. Instead, I heard back immediately, with exactly the information I needed. My follow-up question was also answered right away. Bailey was friendly and informed--perfect. Thank you! 
7 days ago
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We have been very pleased with the customer service and the superior communication throughout our transition from another serviced to QGive. Thank you. 
7 days ago
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Quick response. thank you. 
7 days ago
good
quick response clarifying the setting I needed to change, very professional 
7 days ago
good
Afton provided great support and follow up to my question.  
7 days ago
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Very much appreciate Afton's patience as we try to figure out what we want on our end! :) 
7 days ago
good
Afton got back to me quickly with the solution. Thanks so much for your dedicated support! 
7 days ago
good
Customer service is excellent! 
8 days ago
good
We've been QGiv clients for several months now, and always have been impressed with the full, and prompt response from QGiv reps. Way to go! 
8 days ago
good
Thank you  
8 days ago
good
Grateful for the attention to detail and rapid response of Jacob and everyone on the Qgiv support team!  
9 days ago
good
I'm always impressed with the responses I receive. Brittany was able to answer my question quickly, effectively, and patiently. Thanks for all you do.  
9 days ago
good
Bailey was a great help. 
9 days ago
good
my request was handled quickly and efficiently. this kind of service is greatly appreciated. thank you. 
10 days ago
good
Fantastic - thanks for all the help! 
10 days ago
good
As always, I appreciate Qgiv helping with even the simplest questions.  
13 days ago
good
Thanks for a quick and timely response! 
15 days ago
bad
The staff member was very nice but my request never got addressed.  
15 days ago
good
I got a quick, friendly response that answered my question. Thanks, Afton! 
15 days ago
good
Quick response from Bailey and quick resolution of issue. Thank you! 
16 days ago
good
Great. I wasn't even sure I'd get a response, and quickly. Handled professionally and pleasantly. Thank you 
16 days ago
good
I've only been a client of qgiv for just a few short months, but I have found their customer service to be exemplary.  
17 days ago
good
Thank you to Afton! I appreciate all of her assistance and support in resolving our issue from last year. It was wonderful to have a problem resolved and be able to start this year's event successfully! Thank you again Afton! 
18 days ago
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It's been a pleasure working with Ashley, Jennifer and Andrew to date. They all seem so happy at their jobs and eager to help which makes all the difference!)  
18 days ago
good
Best support service as always! Keep up the great work QGIV! 
18 days ago
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Looking forward to working with QGiv on future campaigns! 
18 days ago
good
Customer service is always top notch. 
19 days ago
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Bailey is such a great help!  
20 days ago
good
Good 
20 days ago
good
Thank you for taking care of this right away, as always.  
21 days ago
good
Afton responded right away and helped me fix my issue. Very impressed! 
22 days ago

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