How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

100%
Satisfaction from the
last 100 ratings


37m
Average first
reply time
58
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Great, as always! 
3 days ago
good
The training was awesome and very helpful! 
4 days ago
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We got what we needed done in the first training! We got Qgiv form onto our non-profit's website. We are so pleased! 
4 days ago
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Very efficient. 
4 days ago
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Brittany was wonderful and so patient. Really great customer service and an asset to your organization  
5 days ago
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Grace researched the reason for the additional .50 fee, and got back to us promptly. That is appreciated. 
5 days ago
good
Quick and thorough! 
5 days ago
good
Thanks so much to Brittany! Excellent support and follow-up :) 
5 days ago
good
Timely and completely solved my request! Thanks 
5 days ago
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Always great support. Thank you! 
5 days ago
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Bailey is always so helpful and pleasant to work with! 
5 days ago
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The issue was solved and our representative (Bailey) communicated regularly to keep us informed and updated. 
5 days ago
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Bailey is the BEST!!!!!! She keeps me up to date every step of the way! Her customer service is direct, honest, and kind. I recommend working with Bailey and the whole q-give team with whatever your fundraising needs are! Thank you Bailey! 
6 days ago
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She's great!  
7 days ago
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All of my interactions with Qgiv have been outstanding so far 
7 days ago
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I was provided a good explanation and prompt help with this question. Thank you for your help!  
7 days ago
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Brittany was so helpful in resolving this issue for us. Because of the complicated nature, it involved a few back and forth contacts -- she was great about checking in and letting us know what she was working on or waiting on. I would definitely trust her to assist us in the future and feel confident that she could resolve any issue we might have. 
7 days ago
good
Ashley was fantastic to work with and helped answer all my questions! 
8 days ago
good
My thanks to Bailey for helping me walk through the necessary changes to our special event fundraiser this year. She was prompt and answered all of my questions. :) 
8 days ago
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Some of your customer service folks should head over and train the PayPal folks. Dealing with QGiv (consistently, not just this instance) is heaven. Dealing with PayPal is hell. Wow.....just.....wow! 
11 days ago
good
Great team you all have  
11 days ago
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Exceptional knowledge and patience in conveying that knowledge. 
11 days ago
good
Love Jennifer and appreciate all her hard work to help our npo succeed!  
12 days ago
good
Problem taken care of fast and efficient  
13 days ago
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Super helpful! I thought I had a pretty good understanding of the platform but Ashley showed me way more! Excited to be working with y’all  
13 days ago
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Grace got back to me in the same day. I was pleasantly surprised. Her answer was right on target.  
13 days ago
good
I am not tech-savvy so when Grace took the time to explain what I needed to do it was greatly appreciated. Treating customers with respect will keep them your customer. Good Job... and thanks 
13 days ago
good
Exactly the info I needed - thanks! 
13 days ago
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You don't provide a rating scale, but if you did I would give your service a 10. Brittany was unfailingly cheerful and patient. The responses were timely, informative and to the point. It's these kinds of experiences that lead to software recommendations. 
14 days ago
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Service was quick, helpful and got us back to fundraising! Thank you!  
14 days ago
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Excellent!  
14 days ago
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Thanks for taking care of this quickly!  
15 days ago
good
Reached in error, but I was impressed by the help and professionalism.  
17 days ago

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