How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

99%
Satisfaction from the
last 100 ratings


28m
Average first
reply time
52
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
I am in the on-boarding phase, so far so good! 
3 days ago
good
The customer service at Qgiv is second to none.  
3 days ago
good
I switched to qGiv from NetworkforGood because their customer support was horrible. I have not regretted this decision since switching. Your support is excellent. 
4 days ago
good
Very helpful, thorough and great follow up. I'm impressed with the service I received! Thank you! 
5 days ago
good
Great personal service that went above and beyond what was expected! Thanks Afton! 
5 days ago
good
Ashley was amazingly friendly, always encouraging and more than happy to get additional question from me that she promptly answered. My whole boarding experience was professional I felt like every step of the way the Qgiv staff was my partner. 
5 days ago
good
Brittney was very courteous and helpful 
5 days ago
good
Excellent service! I was the one doing the search on different platforms similar to Qgiv and I have to say that Qgiv is the real deal. Everybody I have been in contact with is super professional and committed to delivering a great service! Thank you 
5 days ago
good
Great - many thanks! 
6 days ago
good
very helpful! 
6 days ago
good
support was very quick and responsive 
6 days ago
good
Thanks for your help! 
6 days ago
good
Brittany exceeded my expectations. She responded quickly and solved my problem record time. She has restored my faith in making support calls =) 
6 days ago
good
My question was answered quickly and efficiently!!! 
7 days ago
good
Bailey responded promptly, quickly diagnosing the issue and providing a ready solution. Thanks! 
7 days ago
good
Thanks for the support Brittany and Bailey! 
7 days ago
good
Patrick was professional and thorough. I really appreciate his help! 
7 days ago
good
We appreciate the quick response and follow up!  
8 days ago
good
Thank you for the prompt attention!  
8 days ago
good
This is the best support ever! Everyone I have worked with at Qgiv is always so willing to make sure our event is great. Special thanks to Bailey for helping to streamline our event, making it even better than last year. 
9 days ago
good
Great response and follow-through! 
9 days ago
good
Thanks to Heidi, we were able to resolve the issue quickly and thank you for this. 
10 days ago
good
I appreciate the fact that Heidi could have typed out an answer, but decided to call me instead! Thank you. 
10 days ago
good
Thanks for the help 
10 days ago
good
Was just needing an explanation and I received it. All is well. 
11 days ago
good
:-) 
12 days ago
bad
I haven't heard anything from the party I thought I had donated to 
12 days ago
good
Easy to use and friendly, Thank you 
12 days ago
good
I am grateful for the help of Bailey, she continued to work on the problem even though it took a couple of days. It was important for us to figure out what went wrong and I was grateful that we were able to do just that. 
13 days ago
good
Bailey was so sweet and extremely helpful and knowledgeable about the text giving setup. She is awesome! 
13 days ago
good
I appreciated the quick response. Thank you! 
14 days ago
good
Thanks, Bailey! 
14 days ago
good
Fabulous support and follow up, per usual from Qgiv. Thanks, Heidi! 
14 days ago
good
Alway timely responses to my questions. Thank you! 
14 days ago
good
I"m very pleased with the customer support services. Windy and Heide are awesome. They are always willing to answer my questions, and walk me thru the software. Laurie 
15 days ago
good
I really liked the follow up that your representatives give. They were always willing to help and even though I dropped the ball they were still very eager to help me get what I need it. I really appreciate that. 
15 days ago
good
Excellent! 
16 days ago
good
Appreciate the quick services and complete answers to all my questions as a new user.  
16 days ago
good
Bailey was very patient and helpful. 
17 days ago
good
Awesome - I’ve received emails offering support and help!  
19 days ago

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