How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

98%
Satisfaction from the
last 100 ratings


97m
Average first
reply time
59
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Overall a great experience - fast and helpful 
3 days ago
good
Support has been great 
3 days ago
good
Great job Heidi! Thank you for your assistance and have a great day! Bernadette 
3 days ago
good
Heidi Morris was Great! 
4 days ago
good
Brittany and Patrick were great.  
5 days ago
good
Much appreciate the detailed and quick response from Dylan. 
5 days ago
good
Brittany was wonderful and very patient with me! Awesome job, thank you! Bernadette 
6 days ago
good
You guys are AWESOME! 
9 days ago
good
Jennifer double checked about the questions I had and her follow up was spot on! 
9 days ago
good
Ashley is wonderful, and I greatly appreciate her kindness and help! 
9 days ago
good
I appreciate Dylan's responsiveness and diligence to research the issue I presented. His work and reply were effective and quick. Thank you, Dylan! 
9 days ago
good
Wendy was so patient, upbeat and supportive. Give her a raise! 
9 days ago
good
Bailey is so helpful and kind! Working with Qgiv has been so easy. The support and the software are top notch!  
10 days ago
good
always great!  
11 days ago
good
The only comment I have was the assumption on the front end that the user was in error. But other than that all was smooth 
11 days ago
good
So far so good! Just finished my 90 days on-boarding with Windy Keene and will start working with Afton on any issues or questions moving forward! 
11 days ago
good
I appreciate the prompt and competent support! 
12 days ago
good
I don't know if my account is specifically assigned to Patrick or if I am just incredibly lucky to have him pick up every time I submit a request to support but I just love working with him. Katherine Brown Seniors First, Inc. 
12 days ago
good
We love QGiv! 
12 days ago
good
Afton and the whole Qgiv team are amazing!  
12 days ago
good
Awesome and attentive feedback and assistance as always!! 
12 days ago
good
Very quick to respond, and knowledgeable on the product. I especially like seeing examples of how other companies handled the same thing I asked about. 
15 days ago
good
You guys should really have a live chat feature. :) 
16 days ago
good
Windy was great. Through and bubbly. 
16 days ago
good
Patrick is a great rep! He helps me with everything on a timely manner and always provides a very clear and detailed explanation that resolves the issue right away.  
17 days ago

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