How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

100%
Satisfaction from the
last 100 ratings


17m
Average first
reply time
52
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Speedy and helpful, thanks! 
3 days ago
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Brittany and Andrew were awesome!  
3 days ago
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Excellent customer service. 
4 days ago
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Both of the contacts I have had at Qgiv (Andrew Denniger and Windy Keene) have been stellar! Responses have been timely and complete. Thank you. 
4 days ago
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Qgiv makes my life easier and support is always so quick to respond and extremely helpful!! I really appreciate the entire team! :)  
5 days ago
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Response was quick and very informative. Issue solved quickly 
6 days ago
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Response was quick and very informative. Issue solved wuickly 
6 days ago
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Super helpful, always! Sometimes when we come up with (crazy) ideas and sometimes unsure how to move forward or come up with solutions. The qgiv team always either provides us with exactly what we are looking for or helps us steer us in a way to come to a solution.  
6 days ago
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Super friendly helpful staff 
7 days ago
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Someone got back to me right away. And even though they were unable to help me, I was pleased they responded quickly. 
7 days ago
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Afton was amazing and very helpful! As a new user to this software, I appreciate the support she provided throughout the process. 
8 days ago
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Always great customer service! 
8 days ago
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I love Qgiv, the people are amazing and the service is even better! 
8 days ago
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Patrick is the BEST!!!! super responsive and ALWAYS helpful!! 
8 days ago
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Jennifer was great, especially with continuously following up with me thoughout the process.  
8 days ago
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Simply the best! 
8 days ago
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Great job! Always.  
8 days ago
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Wondering when I will hear confirmation that our account changes have been completed? 
9 days ago
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Take charge - value added ownership by Afton! 
9 days ago
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Dylan Gonzalez was beyond helpful in quickly responding and finding a resolution to my issue. I am very grateful for the urgency that was given. 
9 days ago
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Always available with the help I need - you're the best! 
10 days ago
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Quick response and very helpful! 
11 days ago
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Thanks, Patrick! You’re awesome.  
11 days ago
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Very responsive and kind and willing to help look for options to a complicated problem. I was very impressed  
13 days ago
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Super quick response! 
13 days ago
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Bailey Ferguson was very helpful and provided us with an excellent overview and training of Qgiv. We're looking forward to expanding our use of your services. Thank you! ~Mayela Manasjan, Executive Director, Casa Werma 
14 days ago
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Bailey is exceptional. She always goes above and beyond, and continued to follow up and provide excellent service throughout a months-long issue. I cannot praise her enough. 
14 days ago
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Everyone was very friendly and helpful in timely manner. 
14 days ago
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Brittany was very helpful and a joy to work with, I received a very thorough explanation of the Qgiv integration with Junior Achievements CRM system. 
14 days ago
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always amazing!  
15 days ago
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Brittany Bedford WAS PHENOMENAL! sHE REALLY went above and beyond to help us get this Facebook Pixel set up in such a short turn-around time. I originally opened the ticket by emailing Jennifer Mansfield directly. Jennifer was traveling and as a result the request got lost in the shuffle. When I reached Brittany she jumped right in and expedited getting the request to the developers and continuously checking in to move things along, event when she was travelling offsite. I am extremely satisfied with and grateful to Brittany and the whole Qgiv team. Thanks, again! Cathy Allen 
15 days ago

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