How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

98%
Satisfaction from the
last 100 ratings


28m
Average first
reply time
53
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Molly in particular has been SO helpful. She answers my questions very quickly and is thorough in the steps I need to take to accomplish whatever it was I asked about. She’s terrific.  
3 days ago
good
Fast service and clear instructions.  
3 days ago
good
Very helpful! 
3 days ago
good
Thanks for the information we are new to Qgiv and I needed to understand the process. 
3 days ago
good
Qgiv always has our best interest in mind. I appreciate that Afton reached out to us letting us know we could change our plan and save money on plan fees each month! Thank you! 
4 days ago
good
Excellent support  
4 days ago
good
message was sent accidentally. 
5 days ago
good
Always a timely and complete response! 
8 days ago
good
Great customer service. Attentive. Prompt and even took the time to follow up. Thank you.  
8 days ago
good
Was relieved and excited to have received support in the evening on a Saturday at an event. We were able to work out a small issue. Then had a follow-up email after the event trying to help solve the problem for future events.  
9 days ago
good
Dylan was a tremendous help and was able to get the problem resolved quickly. 
10 days ago
good
Everyone that I have spoken to has been INCREDIBLY helpful and patient with someone brand new to your system. Coming from Salesforce this is an incredible breathe of fresuj air. 
10 days ago
good
I appreciate the great customer service I receive from Q-Giv! 
11 days ago
good
Always the best service! 
11 days ago
good
Patrick was extremely helpful with the chargeback situation we experienced. He went the extra distance to obtain a screenshot of our account details for our documentation purposes as the chargeback reversal occurred at the ACH level and not reflected in the daily Qgiv settlement report. 
11 days ago
good
Fast, factual and efficient. Brittany was the best! 
11 days ago
good
I'm satisfied with the support. Thank you! 
11 days ago
good
Great explanation. I really appreciate the workaround provided. 
11 days ago
good
Dylan was so wonderful!!!!  
14 days ago
bad
No one answered my question -- haha, I think this email was sent in error! 
15 days ago
good
She responds quickly and thoroughly !  
15 days ago
good
Excellent  
16 days ago
good
Quick and very relevant. Outcome was exactly as expected. 
16 days ago
good
SUPER satisfied!!!! Thank you, Dylan!! 
17 days ago

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