How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

98%
Satisfaction from the
last 100 ratings


19m
Average first
reply time
54
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
Brittany has done an awesome job helping me resolve my issue - thank you, Brittany! 
3 days ago
good
Prompt response and very informative. 
4 days ago
good
Molly was extremely helpful and answered my questions in a timely manner. She also followed up to check in which I appreciated! 
4 days ago
good
Great customer service!  
4 days ago
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Outstanding! Ashley provided the absolute best remote customer service I've ever experienced, bar none. I can't say enough good things about her and the level of support I received from the entire Qgiv team. I will recommend Qgiv to anyone I know looking for an online auction platform. Thanking you making the transactional aspect of our auction as seamless as it possibly could have been! 5 Stars!!! 
5 days ago
good
We are looking at auction software, and our event is posponed for a while, so we will move forward with auction software closer to our event. 
5 days ago
good
Dylan Gonzalez is the most amazing teacher. Super supportive and attentive. I went from knowing nothing about this system, never using it before, to now one day after my training session being able to use Qgiv with ease - I am even problem solving with donors, and fixing issues on their team pages. I appreciate all your time and effort, and hope i'm able to work with you again soon! Vanessa 
5 days ago
good
Not only did I receive outstanding technical support but timely as well. My thanks to Heidi for her outstanding customer service.  
5 days ago
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The support person was very helpful and very understanding, and patient. Thank you 
5 days ago
good
Ashley was always helpful, responsive, and friendly! Very satisfied. 
5 days ago
good
Brittany gave excellent and friendly support through our long migration process, was very impressed and felt very confident in her as our agent for the migration, especially compared with the impersonal support from Stripe during the process.  
5 days ago
good
So great! Ashley has been there for anything we need and so friendly. Very happy with the service Qgiv has given us.  
6 days ago
good
Fantastic and super thorough. Y’all have the best customer service. Dylan is great.  
6 days ago
good
Great service and very prompt. I appreciate the follow up to make sure everything was okay and that I didn't need anything else before closing the ticket. Also Dylan offered help for further concerns I might have. Great job! 
6 days ago
good
I have not had time to use the platform. My Board went with www.centralfloridaTiX.com to register for our latest fundraiser.  
6 days ago
good
Molly was great! Attentive, professional, friendly, and very helpful.  
6 days ago
good
Prompt help, with a smile. Totally met my expectations. Thank you! 
7 days ago
good
Quick and helped me solve problem.  
7 days ago
good
I received prompt response and follow-up after the fact. Much appreciated. 
7 days ago
good
You guys rock. As always!! 
7 days ago
good
very quick responses to all inquiries 
7 days ago
good
have found the whole qgiv team to be very responsive, knowledgeable, and helpful 
7 days ago
good
Heidi was so patient and knowledgeable!  
7 days ago
good
v helpful 
7 days ago
good
Brittany was very helpful in thoroughly explaining what the Litle error code 349 meant. I was thankful for her easy to understand explanation and prompt reply. Thanks again!  
8 days ago
good
Dylan was super professional, incredibly helpful, and all around a tech-support badass. Thanks Dylan! 
8 days ago
good
I have always had positive interactions with all support staff at Qgiv.  
8 days ago
good
Dylan was very quick to respond and provide resolution to the question. Always impressed with qGiv's customer service team! 
9 days ago
good
Very nice and responsive. 
10 days ago
good
Very helpful. All questions answered! 
10 days ago
bad
I have used other systems for silent auction bids. This one was very frustrating, and I had difficulty even at the event with trained personnel there to help. 
11 days ago
good
Quick response when our link was not active- thanks! 
11 days ago
good
Told me what I wanted to know and offered to notify payee. very quick response time. 
11 days ago
good
You always respond quickly and your assistance is always effective. 
12 days ago
good
Always fantastic support!!!! Thank you!  
12 days ago
good
Patrick was very prompt in answering my queries! 
12 days ago

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