How’s Our Customer Service? You Decide!

Every company out there says they have exceptional customer service. We would rather show you how exceptional our service really is. Qgiv keeps a close eye on what our clients are saying about their experiences with us, but don’t take our word for it – see for yourself!

REAL-TIME CUSTOMER EXPERIENCE TEAM STATS

99%
Satisfaction from the
last 100 ratings


41m
Average first
reply time
48
NPS
(Net Promoter Score)

Haven’t heard of Net Promoter Score? You’re not alone! NPS measures customers’ experiences with a particular company and the company’s reputation and potential for growth. The higher the score, the more satisfied a company’s client base is with their service and features.

Customer Experience Comment Feed

We believe transparency is the key to building great relationships with our clients. That’s why we post real, unedited feedback our clients send our Customer Experience team after working with us.

good
I’m a retired IT professional so I’ve had lots of experience with software technical support organizations. Qgiv is by far the best, most outstanding, software technical support that I have ever encountered. However they do it, other companies should follow their lead. Their quick response with an answer with additional follow up is outstanding. 
4 days ago
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Bailey went above and beyond to make sure my question was answered, even though it had to be answered by the organization. 
5 days ago
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Very quick response 
5 days ago
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As usual, fast, friendly, and useful support from the Qgiv team! This time, Heidi called me back quickly and walked me through my options in a way that was easy to understand and implement. Thank you! 
5 days ago
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Great, pleasant service. Would highly recommend you.  
5 days ago
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Brittany is always helpful and responds quickly to any question I have. Qgiv customer service continues to be top notch! 
5 days ago
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Yes. Give her more money. 
5 days ago
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Yes. Very satisfied. Heidi's a star. Give her raise. 
5 days ago
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I always get a prompt response. Thank you! 
6 days ago
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Quick response. Thank you to Brittany 
6 days ago
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amazing and enthusiastic - as always!  
6 days ago
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Great customer service! 
6 days ago
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Very quick response! Thank you! 
6 days ago
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amazing and enthusiastic - as always 
7 days ago
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Awesome. We are grateful. 
7 days ago
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Fantastic customer support from both Windy and Ashley--far exceeded my expectations. Thanks to all!!! 
7 days ago
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Bailey was very polite. I didn't have any actual issues to resolve. 
7 days ago
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Great customer experience Patrick was a great help  
7 days ago
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It took a bit longer than I expected to finalize the process, but Bailey was very helpful, knowledgeable and friendly.  
7 days ago
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Always excellent support, thank you so much! 
8 days ago
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All of the support people I have contacted have been wonderful! Bailey is very professional and has solved all of my issues 
8 days ago
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All of the support people I have contacted have been wonderful! 
8 days ago
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Very impressed with the quick response and the thorough investigation. Keep up the good work! 
8 days ago
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Very efficient! 
8 days ago
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You were quick to respond and gave great information. Easy to get my problem solved. 
8 days ago
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fantastic as always 
8 days ago
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Qgiv rocks!  
8 days ago
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Brittany and Qgiv continue to go above and beyond in the customer service.  
8 days ago
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Customer service is always so great. Reached out and Bailey responded immediately and then followed up a day or two later just to make sure I didn't have any other questions. 
9 days ago
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Great customer service. 
9 days ago
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While she was unable to fix my issue (not a qgiv problem) Bailey was able to explain what the issue was an gave suggestions on how to solve the issue. I am impressed with the speed of her response and with her congenial and informative reply. I have always had the best experiences with qgiv customer service - this is another to add to the list. 
10 days ago
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I would recommend Qgiv. It was very easy to use from the start and the support was excellent. 
11 days ago
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My client and I truly appreciated the ongoing communication from Brittany and her professional, yet friendly manner. 
12 days ago
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I am amazed how how quickly the response is and happy with the ability to resolve the problem for us. Thank you Bailey! 
12 days ago
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Very helpful. I especially like the 12-24 hour delay in responses. Makes me feel like I’m on another planet. In a good way.  
12 days ago
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Received a timely response with and the resource received will be helpful!  
12 days ago
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Thanks so much for the super quick reply and great help for my issue!! 
12 days ago
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Bailey replied quickly, letting me know she had to check with the development team, but reached out when they replied to her. Great service, as always. Thank you! 
12 days ago
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Fantastic service!!! Jennifer is the best!  
12 days ago
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Responsive Helpful and appears that it is the same person for the whole issue, which is nice. 
13 days ago
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Patrick was able to help me get an understanding your integration with Bloomerang. Thank You! 
13 days ago
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Very helpful. Quick responses. 
13 days ago
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Bailey was very helpful in getting PayPal added to our site. It was a long process, but she was very patient with me while I got the info required. 
14 days ago
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Bailey was great! I got a response almost immediately letting me know what I needed, once she received it, processed it right away, and within a few days, it all had been verified and updated. A definite breath of fresh air in the area of customer support! 
14 days ago
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I truly love the support that I received. My concern was addressed quickly and the problem was handled efficiently. Keep up the good work! 
14 days ago
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I spoke to 3 representatives in one day on 3 separate occasions. Heidi and Afton were equally great and helpful. The third person I spoke with was just as nice and helpful I just cant remember their name. Very happy and impressed with quality of service at Qgiv  
14 days ago

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