"They have the friendliest team ever! They handle everything with grace, poise, and professionalism. They’re very responsive and do what they say they're going to do, which is quite refreshing. It’s magical working with them—we wouldn’t change a thing!"

- Sherry Houston, Executive Director

 
Your Mission is Our Mission

Enjoy one-on-one support by phone, email, or chat.

You're busy, and when you need answers, you need answers fast! Our Customer Experience team is here to help. Qgiv clients love how quickly and easily they can contact our team and get the answers they need. Our attentive team prides themselves on providing fast, thorough responses so you can get back to doing what matters most—raising the money you need to fund your mission.

Qgiv's Customer Experience Illustration
Qgiv's Customer Experience Graphic
Real People, Real Results

We're ready to help when you need us.

Sometimes, contacting customer support can be more frustrating than solving the issue alone. Not with Qgiv! You'll always talk to a person who will get you the answers you need. Qgiv customers have access to:

  • Unlimited support, Monday-Friday 9am-7pm (ET)
  • Live-answer phone calls (no annoying menus!)
  • Live email and chat support
  • Unlimited training for staff and volunteers
  • Searchable knowledge base
  • Free webinars, eBooks, and newsletters
Qgiv's Customer Experience Graphic
We Take Service Seriously

Your success is our passion.

Rest assured you're receiving best-in-class customer support! Qgiv's team of onboarding, support, and success specialists have been honored with multiple industry awards for outstanding customer service.

Qgiv's Customer Experience Awards

Real-Time Customer Experience Team Stats

Every company says they have great customer service. Don’t take our word for it–see for yourself!

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Qgiv Fundraising Lab: Our Dedication to You

You do important work, and we want to help. That's why we launched Fundraising Lab, a free fundraising workshop exclusively for nonprofit staff and consultants! Join us at one of the virtual workshops to learn innovative fundraising strategies from industry experts and Qgiv staff.

Check our webinars page to learn more and register!

View Upcoming Labs
 

3 Reasons Why Organizations love our Customer Experience Team

Contacting Customer Experience means contacting a real person when you need them the most. No navigation menus, no bots — just friendly people.

Getting answers is easy! From start to finish, you'll work with the same person to find a solution to your problem.

User feedback is important to Qgiv. Your suggestions, ideas, and needs are discussed company-wide and used during product planning and development.

Raising more money has never been easier.

We'll give you a one-on-one tour of Qgiv and show you how simple fundraising can be.

Get Started Today