"A lot of the other customer service departments I deal with—sadly way too many in my line of work—are either straight out business-formal or a bit surly—you can just feel the grumpiness with the tone of the communications.
Qgiv either coaches their reps very well to communicate (and being able to communicate emotions/outlook via email isn't easy!), or they’re naturally cheerful, and that stands out. People like that deserve extra credit!"
Customer Experience Team
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