Qgiv: Transparency in Pricing

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Transparency in pricing is a big deal! No one wants to sign up for a service and suddenly find out there are hidden fees that weren’t publicly listed (or that were buried under “free” or “0%” language) on a company’s website.

At Qgiv, we’re up-front and transparent about our pricing and fees. We don’t estimate our fees or list our pricing based on the assumption that your donors will cover processing costs. The success of your organization is our main priority, so we want you to know exactly what you’re getting.

And you know what’s really great? You can add or remove fundraising packages whenever you need them (You’re busy, and remembering to cancel a long-term contract isn’t something you should have to do!). In the charts below, we’ve combined Qgiv’s processing fee and merchant processing fee, so you have a clear picture of the total fee you’re charged per transaction.

First, let’s talk about what each fee means and then we’ll look at what each package costs and the associated fees.

Fees Terminology

  • Processing Fees
    • The processing fee is the total fee charged for merchant processing fees and Qgiv’s processing when a transaction is made through a form. Processing fee = merchant processing fee + Qgiv processing fee.
  • Merchant processing fees
    • Qgiv works with credit card processing services on behalf of your organization. These fees are called the “merchant processing fees” The merchant processing fee is a percentage of the total donation plus a flat dollar amount per donation. For example, Qgiv works with a merchant processor called Worldpay that charges 2% + $0.30 per transaction.
  • Qgiv processing fees
    • The Qgiv processing fee is charged by Qgiv when a transaction is made through a form. Qgiv’s processing fee is 1.95%.
  • Platform fee
    • The ongoing cost to your organization to use Qgiv services. 
  • Setup fee
    • How much it costs for your organization to start your service with Qgiv.
  • American Express fee
    • American Express transactions have an additional 1%.
  • eCheck fee
    • An eCheck is the fee if a donor wants to give directly from their bank account instead of through a credit card. The eCheck fee is Qgiv’s processing fee of 1.95% and a $0.50 per transaction cost for merchant processing.
  • Support fee
    • A support fee is a charge to your organization to talk a support team.

Packages

$0 Support Fee for unlimited, live support

At Qgiv, there’s no fee for support. Your organization will have a dedicated onboarding specialist to help you get set up with Qgiv and to train you and other staff members. After training, you’ll have a dedicated success manager to help you with anything you need and free access to live support via phone, email, or chat. Looking for real feedback from Qgiv clients? We created this page so you can see what Qgiv clients have to say about our Customer Experience team.

Processing fees


Total Processing fee
(if you use Worldpay)

3.95% + $0.30 per transaction

Total processing fee (if you don’t use Worldpay)


1.95% per transaction (Qgiv’s fee)

you’ll still need to pay your merchant fees directly to your payment processor


Start


Qgiv’s Start package is the base plan for all Qgiv accounts and includes unlimited donation forms and event forms. There are no setup or ongoing fees whatsoever.

Download these handouts to see everything that’s included:


Setup Fee

$0

Platform Fee

$0

Processing Fee

3.95% + $0.30 per transaction (Add 1% for American Express)

eCheck fee

1.95% + $0.50 per transaction

Paypal fee

1.95% + $0.00 per transaction

Support fee

$0


Data


Qgiv’s Data package includes everything in the Start package plus advanced statistics and integrations with CRMs, email and accounting tools, and Zapier. There is no setup fee. Processing, platform, and eCheck fees do not change. There’s an ongoing fee of $15/month (if paid monthly) or $30/quarter (if paid quarterly).

Download these handouts to see everything that’s included:


Setup Fee 

$0

Platform Fee 

$15/month ($30/quarter if paid quarterly)

Support fee

$0


Mobile Suite


Qgiv’s Mobile Suite package includes everything in the Start package plus text-to-donate and outbound messaging. There’s no setup fee. Processing, platform, and eCheck fees do not change. There’s an ongoing fee of $129/month (if paid monthly) or $297/quarter (if paid quarterly).

Download this handout to see everything that’s included:


Setup Fee 

$0

Platform Fee 

$129/month ($297/quarter if paid quarterly)

Processing Fee 

3.95% + $0.30 per transaction (Add 1% for American Express)

eCheck fee 

n/a

Paypal fee

1.95% + $0.00 per transaction

Support fee

$0

Peer-to-Peer


Qgiv’s Peer-to-Peer package includes everything in the Start package plus unlimited peer-to-peer fundraising events. There’s no setup fee. Pocessing, platform, and eCheck fees increase by 1%, and there’s an ongoing fee of $229/month (if paid monthly) or $597/quarter (if paid quarterly).

Download this handout to see everything that’s included:


Setup Fee 

$0

Platform Fee 

$229/month ($597/quarter if paid quarterly)

Processing Fee 

4.95% + $0.30 per transaction (Add 1% for American Express)

eCheck fee 

2.95% + $0.50 per transaction

Paypal fee

1.95% + $0.00 per transaction

Support fee

$0

Auctions


Qgiv’s Auctions package includes everything in the Start package plus unlimited auction events. Processing, platform, and eCheck fees do not change. There’s an ongoing fee of $229/month (if paid monthly) or $597/quarter (if paid quarterly). There’s only a setup fee if your organization is looking to run an auction in less than 30 days from the date of signup.

Download this handout to see everything that’s included:


Setup Fee 

$0

Platform Fee 

$229/month ($597/quarter if paid quarterly)

Processing Fee

3.95% + $0.30 per transaction (Add 1% for American Express)

eCheck fee 

1.95% + $0.50 per transaction

Support fee

$0

Text-to-Give


The Text-to-Give package is a standalone package that doesn’t include any of the other packages listed. It provides access to bill-to-carrier tools through the Mobile Giving Foundation. There is a one-time application fee of $350, and applications require approval by the Mobile Giving Foundation. There’s an annual fee of $1,788 for your first keyword (add $1,188 for additional keywords). The processing fee changes to $0.50 per transaction (eCheck is not available for this option).

Download this handout to see everything that’s included:


Setup Fee 

$350

Platform Fee 

$1,788/per year (add $1,188 for additional keywords)

Processing Fee 

$0.50 per transaction

eCheck fee 

n/a

Support fee

$0

Kiosk


Qgiv’s Kiosk package includes everything in the Start package plus a giving kiosk. There’s no setup fee. Processing, platform, and eCheck fees do not change. There’s an ongoing fee of $129/month (if paid monthly) or $1,188/year (if paid annually).

Download this handout to see everything that’s included:


Setup Fee 

$0

Platform Fee 

$129/month ($1,188/year if paid annually)

Processing Fee 

3.95% + $0.30 per transaction (add 1% for American Express)

eCheck fee 

1.95% + $0.50 per transaction

Paypal fee

1.95% + $0.00 per transaction

Support fee

$0

Everything


Qgiv’s Everything package includes everything in the Start, Data, Mobile Suite, Peer-to-Peer, and Auctions packages. There’s no setup fee. Processing, platform, and eCheck fees are based on the respective packages above. The everything package is pre-paid annually at $4,788 a year which comes out to $399/month.

Download this handout to see everything that’s included:


Setup Fee 

$0

Platform Fee 

$399/month (pre-paid annually: $4,788)

Processing Fee 

Start, Data, Auctions, Mobile Suite
3.95% + $0.30 per transaction

Peer-to-peer
4.95% + $0.30 per transaction

(Add 1% to processing fee for American Express)

eCheck fee 

Start, Data, Auctions
1.95% + $0.50 per transaction

Peer-to-peer
2.95% + $0.50 per transaction

Paypal fee

1.95% + $0.00 per transaction

Support fee

$0

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